Returns/Exchanges Policy

To facilitate and smoothen your shopping experience, we have listed some guidelines below for you to refer to when initiating an exchange for your chosen product(s).

• We have a 15-day EXCHANGE POLICY , which means you have 15 days after receiving your item to request an exchange .
• At Oh So Fly, we value customer satisfaction. While we don't offer returns, we do facilitate exchanges.
• The product can be exchanged for anything within the similar range of its value.
• All our products will go through a thorough quality check and will be wear tested by our team.
• Kindly contact our support team within 15 days of receiving your order for assistance.
• Items for exchange must be unworn, unwashed, and in original condition with tags attached.
• We’d highly appreciate it if you could use the Oh So Fly packaging to return the product. The postcard, however, is yours to keep.
• We request you to wait patiently throughout the exchange procedure and communicate with us.
• The process of exchange will go through two stages. First, your product will undergo a return where your product(s) will be returned to our team, and once received, we will initiate an exchange with the desired and agreed changes.
• To start an exchange , you can DM us or contact us at these numbers.
  +91 90193 84364
  +91 88824 25745
  You can exchange it with any other product of the same value or more from our website . Items sent back to us without first requesting an exchange will not be accepted .
  
  You can always contact us by DM us for any exchange question .
• Our customer representative will be available from 10.a.m to 7.p.m on weekdays. Sundays and national holidays closed.