Tailor your look: Shop or swap with our easy exchange policy.

To facilitate and smoothen your shopping experience, we have listed some guidelines below for you to refer to when initiating an exchange for your chosen product(s).

• At Oh So Fly, we value customer satisfaction. While we don't offer returns, we do facilitate exchanges.
• The product can be exchanged for anything within the similar range of its value.
• All our products will go through a thorough quality check and will be wear tested by our team.
• Kindly contact our support team within 7 days of receiving your order for assistance.
• Items for exchange must be unworn, unwashed, and in original condition with tags attached.
• We’d highly appreciate it if you could use the Oh So Fly packaging to return the product. The postcard, however, is yours to keep.
• We request you to wait patiently throughout the exchange procedure and communicate with us.
• The process of exchange will go through two stages. First, your product will undergo a return where your product(s) will be returned to our team, and once received, we will initiate an exchange with the desired and agreed changes.
• Click here to initiate a return/exchange. Kindly provide us with your phone number and the order ID.

Happy shopping!